Legal

Refund & Cancellation Policy

Excerpt from the Terms of Service, section 7

The legally binding version of this document is in Russian. This English translation is provided for convenience only.

Cancellation

You may cancel at any time by contacting support.

No auto-renewal. Subscriptions do not renew automatically. When the paid period expires, access is terminated — no cancellation action required.

Refund Conditions

Before access is provided (before the key is delivered) — refund is issued minus actual expenses (payment provider fees, proportional server costs, etc.).

After the Access Key is delivered — no refund, except when access was not provided due to the Provider's fault and not restored within 24 hours of the Client's request.

Erroneous or duplicate charges — refunded within 5 business days after confirmation by the payment provider.

Downtime Compensation

If Service downtime exceeds 1% of monthly time due to the Provider's fault, compensation of 1/30 of the monthly plan cost per full day of excess downtime is provided as access extension, capped at the paid period cost.

AUP Violation Termination

The Provider may terminate the Agreement unilaterally for Acceptable Use Policy violations. No refund is provided in this case.

How to Request a Refund

Response time: up to 10 business days.

Payment Provider

Payments are processed via YooKassa. Refunds are issued to the original payment method. Processing times depend on your bank or payment system.