Terms of Service

1. Definitions

Offer — this document, published in the Telegram bot and on the Provider's website, addressed to an indefinite number of persons.

Agreement — the agreement between the Provider and the Client, concluded by acceptance of the Offer.

Provider — the person providing VPN access services.

Client — an individual or legal entity that has accepted the terms of the Offer and paid for the Services.

Service — providing access to the Provider's VPN infrastructure via the protocols specified in the Plans.

Access Key — unique connection parameters (configuration files, tokens, etc.) sent to the Client after payment.

Fair Use / AUP — acceptable use policy (Appendix 2).

2. General Provisions

2.1. This Offer defines the terms and conditions for providing the Services.

2.2. Publication of this Offer constitutes a proposal to enter into an Agreement.

2.3. Acceptance is made by the Client through payment or other actions clearly expressing consent.

2.4. The Provider may modify the terms with notification via the bot. New terms apply to relationships arising after publication. Paid periods retain existing conditions.

3. Subject of the Agreement

3.1. The Provider undertakes to grant the Client access to VPN servers according to the selected Plan, and the Client — to pay for the Services.

3.2. The list of servers, protocols, and options is specified in the Plans and may be changed by the Provider while maintaining no worse conditions for already paid periods.

4. Payment

4.1. The Agreement is concluded upon successful payment.

4.2. Payment is made through payment providers integrated into the bot.

4.3. The Access Key is sent to the Client after payment confirmation.

4.4. The Client is responsible for keeping the Access Key secure.

5. Service Duration and Renewal

5.1. Access is provided for the period corresponding to the paid Plan.

5.2. Renewal is done by repeat payment. Without payment, access is terminated automatically.

6. Service Quality. SLA. Limitation of Liability

6.1. The Provider aims to maintain 99% monthly uptime, excluding force majeure and scheduled maintenance.

6.2. Scheduled maintenance is performed at night (Moscow time) when possible and announced in the bot.

6.3. The Provider ensures technical connectivity; connection speed also depends on the Client's ISP and routing.

6.4. If downtime exceeds 1% of monthly time due to the Provider's fault, compensation of 1/30 of the monthly plan cost per full day of excess downtime is provided as access extension, capped at the paid period cost.

6.5. The Provider is not liable for: third-party software incompatibility; actions of ISPs or payment systems; blocks or throttling outside the Provider's control.

6.6. The Provider's liability is limited to the amount actually paid by the Client for the last paid period.

7. Refunds and Cancellation

7.1. The Client may cancel at any time by contacting support.

7.2. Before access is provided (before key delivery) — refund minus actual expenses (payment provider fees, proportional server costs, etc.).

7.3. After the Access Key is delivered — no refund, except when access was not provided due to the Provider's fault and not restored within 24 hours.

7.4. Erroneous or duplicate charges are refunded within 5 business days.

7.5. The Provider may terminate the Agreement unilaterally for AUP violations; no refund is provided.

8. Acceptable Use Policy (AUP)

8.1. It is prohibited to use the Service for:

• Distribution or promotion of drugs, weapons
• Spreading extremist materials, inciting violence or terrorism
• Distribution of child exploitation material
• Spam, DDoS attacks, brute-force attacks, malware distribution
• Copyright infringement
• Any other actions violating applicable laws

8.2. Sharing the Access Key with third parties is prohibited, except immediate family for personal use.

8.3. Violations may result in immediate access termination without compensation.

9. Force Majeure

Neither party is liable for failure to perform obligations due to force majeure: government actions, natural disasters, global network outages, etc.

10. Dispute Resolution

10.1. Pre-trial claim procedure is mandatory. Response time — 10 business days.

10.2. Governing law — legislation of the Russian Federation.

Provider Details

Panteleev Vladislav Denisovich (self-employed)
INN: 771619313759
Telegram support: @Valdevpn_support
Payment provider: YooKassa